frequently asked questions

No, we do not have hidden fees. We believe in full transparency, and our pricing is clear and upfront, making it easy for you to see exactly what you’re being charged.

Yes, we offer discounted rates through our connections with major carriers. We’re also happy to sample a shipment to compare rates against yours. Additionally, our Rate Shopper system compares shipping prices across all carriers to find the best deal for you.

We can connect to a variety of platforms including Shopify, Amazon, Etsy, and more. You can view all our integrations here. If you don’t see the integration you need, feel free to reach out to us, and we’ll work together to find a solution.

Yes, we meet and exceed all Amazon fulfilled by merchant shipping guidelines and timelines.

For receiving, our goal is to have your products inventoried at our warehouse within two (2) business days from the actual receipt, except in situations where specific circumstances necessitate a longer processing time. In such cases, we will promptly notify you.

Regarding order fulfillment, we take great pride in our commitment to same-day packaging and shipping. In the rare event that unforeseen circumstances require additional time, we will promptly communicate any delays.

You can expect a swift onboarding process with us. From the moment you join, it takes just 3 days to complete the setup and commence our fulfillment services for your business.

Yes, we do offer the option for custom packaging. If you provide the packaging materials, we’ll be more than happy to use them for your shipments, ensuring your products are sent out exactly as you envision.